Q: What exactly will I get with my purchase?
A: Besides the corresponding software license for the purchased level, you get a printed User Manual, a Software Installation CD and a USB security device.

Q: Which are the Products alternatives?
A: You can buy Stitch Era Essentials (advanced stitches editor and lettering system), or Stitch Era Lite (adds auto-digitizing and objects editing) or Stitch Era Liberty (adds conventional digitizing). See their features in the corresponding website.

Q: Are all the features of a lower product included in the higher level product?
A: Yes, all. Stitch Era Liberty includes all the features of Stitch Era Essentials, and Stitch Era Lite and more.

Q: Is Era Stitch Liberty is the highest available level?
A: Correct. There is also a large number of plug-ins (or functions) that allow optional functionality (eg, sequins, components, etc.). Regularly more tools are developed for Stitch Era. It is not necessary to acquire extra components when buying the product, as they can be obtained later by electronic purchasing.

Q: Do all the commercial products include Stitch Era Universal features?
A: No. Only Stitch Era Liberty includes all features, and more.

Q: Which features are included in Stitch Era Essentials?
A: Stitch Era Essentials is a stitch editor that also includes an advanced lettring system. See its features in the corresponding web pages.

Q: Which features are included in Stitch Era Lite?
A: Stitch Era Lite is an auto-digitizing system (converts raster and vector images into embroidery), which also includes the stitches editor and an advanced lettering system. See its features in the corresponding web pages.

Q: What features are included in Stitch Era Liberty?
A: Stitch Era Liberty is a full digitizing system. It also includes automatic digitizing, the stitches editor and an advanced lettering system. See its features in the corresponding web pages.

Q: What are the computer system requirements for the full version?
A: The key factors are video, memory and processing power. Check for minimum and recommended system requirements on the Product or Pricing Page.

Q: I don't have a video card, can I use Stitch Era?
A: Yes, however be aware that, as with most graphic-intense applications, a video card with sufficient video memory will yield a much more positive experience than not having one. As some video cards or drivers may experience some problems, please try Stitch Era Universal first.

Q: What OS does the full version run on?
A: Stitch Era was designed to run on Windows XP and Windows Vista. Due to the existence of different configurations and operating system updates, we suggest you to try first Stitch Era Universal and check compatibility before purchasing Stitch Era software. Some users have tried and are using Stitch Era on Apple computer with Windows operating system.

Q: May the software have any conflict with other hardware or software?
A: Yes, because of the variety of hardware and software practically impossible to test, an unknown conflict may arise. Problems may arise with unknown hardware parts, operating system settings, anti-virus and anti-spam programs and/or services, among others. For this reason, we strongly suggest to test the free version Stitch Era Universal before buying a copy of any Stitch Era product.

Q: Who is my vendor for the full version?
A: The same Authorized Dealer that brought you Stitch Era Universal. However, should such vendor not be authorized or willing to sell the full version, you will purchase directly from Sierra (see www.stitchera.com).

Q: Can I order online?
A: Yes, the purchase can be made online. Availability may depend on each country. Please contact a local dealer.

Q: Can I order over the phone or via email?
A: Upon request, yes. Availability may depend on each country.

Q: What forms of payment are available?
A: All major Credit Cards. Other methods may be available upon request. Availability may depend on each country.

Q: Is it safe to purchase on-line the full version of Stitch Era?
A: Absolutely. You'll be purchasing from Sierra directly or through the Authorized Dealer that brought you Stitch Era Universal.

Q: Can I download the full version?
A: While there will always be a download option available, the full version requires a USB security device, so there is still mail shipping involved.

Q: How long does it take to get my order shipped?
A: We will intend to ship all orders within 72 hours of receiving payment. Most orders will likely ship earlier than that. Time may depend on each country.

Q: Do I get a tracking number for my shipment?
A: Yes, upon request.

Q: How does my order get shipped?
A: Unless a different method is selected, all US orders will ship Priority Mail, and all orders outside the US will ship FedEx International.

Q: Is there a refund available?
A: No. We recommend thoroughly testing the free Stitch Era Universal version to make sure it's the product you need.

Q: Will I receive technical support?
A: Yes, through the same support channel you had for Stitch Era Universal, including webinars.

Q: Are there other options for support?
A: Yes, there are extended plans that include toll-free telephone support.

Q: Can I order additional training?
A: Yes, we have standard courses, custom courses and per-block trainings sessions available.

Q: What is the main difference between Universal and the full version?
A: The full version runs with a USB dongle, which means you're not required to be connected to the internet at all times. It also has a more complete selection of Components (Fonts, Monograms, Fill Patterns, etc). Check the complete list of differences between both versions on “Upgrade to SE Liberty” section.

Q: Will I lose any of my existing designs?
A: No. The full version reads the same file formats the se-Universal version does.

Q: Do I need to remove my Universal version before installing the full version?
A: check the product documentation

Q: Will I continue to be able to use Stitch Era Universal after I install the full version?
A: At the time of installing the full version you'll have the option to leave both versions available.

Q: How do both versions work together?
A: If at the time of installing the full version you selected the option to leave Universal also running on the same computer, basically whenever your USB key is present you'll be using the full version; and whenever it's not present, you'll automatically revert to SE-Universal.